Portrait_CarolineMatteucci_03072018
Voilà bientôt deux ans que nous donnons des formations dans le cadre de Romandie Formation.
Leur service marketing a souhaité faire un article pour nous mettre en “avant” et nous les en remercions.
Bien à vous,
Caroline
Lors de ma formation avec Joe Navarro, j’ai appris la notion de « golden touch » ou « touché d’or ». En effet, des recherches scientifiques ont démontré que le fait de toucher les gens augmentait le profit. Les serveurs ou les gardiens de voiture l’ont compris depuis longtemps, le fait de toucher leur interlocuteur de manière respectueuse et … Continue reading Le “golden touch” ou “touché d’or”
Bonjour à tous et à toutes, En langage non verbal, nous parlons, avec raison, de la gestuelle pour laquelle nous ferons un article plus détaillé, mais, que ce soit les micro-expressions qui proviennent d’une émotion ressentie que la personne tente de masquer, les expressions faciales que l’on peut détecter ou encore les gestes signifiant l’inconfort, … Continue reading Les indices verbaux
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